About the role
As an Automotive Service Advisor, you will act as a liaison between customers and the workshop team. Your responsibilities include greeting customers, understanding their vehicle issues, and providing detailed information on services and repairs needed. This position is ideal for those with a background in automotive service who are looking to leverage their technical knowledge in a customer-facing role.
You will ensure that all customer inquiries are handled promptly and professionally, contributing to a high level of customer satisfaction and retention. Our client emphasizes the importance of excellent communication skills and a strong commitment to customer service.
What you'll do
- Provide excellent customer service and support
- Assess customer needs and recommend appropriate services
- Manage service appointments and follow-ups
- Collaborate with technicians to ensure timely service
What you'll need
- Diploma in Automotive Engineering or a related field
- Strong customer service skills
- Ability to handle customer complaints effectively
Skills
Good to have
Benefits
- Performance-based bonuses
- Health and wellness benefits
- Career development programs
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Questions about this job
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